Delivery

• How much does delivery cost and how long will it take?
• What countries do you deliver to?
• Do you always deliver within these timescales?
• What if I am not in when a delivery is attempted?

UK Delivery 

please note that couriers and Royal Mail can still experience delivery issues due to COVID and so these are estimated timeframes not guarantees

Off Mainland Exclusions

For certain off mainland addresses, oversized items may incur a delivery supplement, we will contact you to confirm exact costs. 

Express

Express is a "Next Working Day" service and delivery is only on weekdays (not bank holidays) and your order must be received before 12 noon for it to be despatched on a next working day service. Any special deliveries ordered on a Friday, Saturday or Sunday will be despatched on Monday and delivered on a Tuesday.  

Our Next Day service is via ParcelForce 24 or DPD which will need a signature on delivery. Delivery standards may vary for remote areas. You will receive an email from our courier with an anticipated one hour delivery slot on the morning of delivery but please be aware parcels can be delivered up to 9pm.

Oversized Items

Items that are oversized for Royal Mail will be sent via My Hermes.  

International Orders

We’re doing everything we can to still ship to Europe since the end of the transition period.  Things are a little different now, but we’re working hard with our delivery companies to get everything out to you as quickly as possible, but delivery may take slightly longer than usual.

You as the customer are now liable for any local VAT and import duties, these will need to be paid before the delivery company releases your parcel.

Don’t forget, you can also track your parcel by clicking the link in the shipping confirmation email that you receive when your parcel is shipped.

You can buy on-line with the delivery charges being calculated on weight and clearly shown in your basket as detailed below. 

All international prices are VAT exempt

Deliveries outside the UK are subject to customs, legal, regulatory and certain practical restrictions.  Customers are liable to pay customs duty and will be liable for all charges resulting from parcels being returned due to unpaid duty, this includes delivery and return postage costs. 

Most orders are delivered within 7 - 10 working days.

Please note that delivery may be delayed if the international postcode/zip code is entered incorrectly or if duties, taxes or formal customs entry processes apply.

We reserve the right to refuse shipment to PO Boxes, certain International destinations or international parcel forwarding companies. Parcels that are delayed by these companies are not considered lost by Little Active Kids until 20 working days have passed and the forwarding company concerned has fully investigated the missing parcel. No replacement goods will be sent until such an investigation has been completed.  We take no responsibility for the goods once we have delivered to the parcel foward company or storage facility.  Once we have delivery confirmed by the courier company the order is considered delivered and complete and take no responsibility for the onward movement of the parcel.

Do you always deliver within these timescales? 

The timescales we have quoted are an estimation, except where you pay for express delivery, which is a tracked and guaranteed service via a courier.   Occasionally a package delivered using our standard service can be late due to reasons that are out of our control, sometimes this happens at peak times such as Christmas.  All our standard deliveries are via Royal Mail and can be tracked so if your parcel is late, please use your tracking number on the Royal Mail website or call us on 01949 842 300 and we will be happy to help locate the parcel.

What if I am not in when a delivery is attempted?

Our delivery partners send either a text or email on the morning of the delivery (at the latest) so please ensure you give a valid mobile number and your correct email address when placing your order.   If you find you will not be in, you will have the opportunity to re-arrange the delivery directly with the courier or the Royal Mail will leave a card stating if they have left it in a safe place or taken it back to the sorting office for you to collect at your convenience.