Delivery

• How much does delivery cost and how long will it take?
• What countries do you deliver to?
• Do you always deliver within these timescales?
• What if I am not in when a delivery is attempted?

UK Delivery 

Off Mainland Exclusions

For certain off mainland addresses, oversized items may incur a delivery supplement, we will contact you to confirm exact costs. 

Express

Express is a "Next Working Day" service and delivery is only on weekdays (not bank holidays) and your order must be received before 12 noon for it to be despatched on a next working day service. Any special deliveries ordered on a Friday after 12pm, Saturday or Sunday will be despatched on Monday and delivered on a Tuesday.  

Our Next Day service is via ParcelForce 24 or DPD which will need a signature on delivery. Delivery standards may vary for remote areas. You will receive an email from our courier with an anticipated one hour delivery slot on the morning of delivery but please be aware parcels can be delivered up to 9pm.

Oversized Items

Items that are oversized for Royal Mail will be sent via My Hermes.  

If you have a particular issue with a courier in your local area and have encountered problems previously, please add in the comments box which courier you do not wish us to use and we will use an alternative courier.

International Orders

We regularly ship orders internationally, using either Royal Mail Tracked Services or for larger orders, Parcelforce and UK Mail.

To place an order for overseas delivery you will need to register as a customer and input the address manually on the Delivery Information page as the postcode finder will only work on UK addresses.

You can buy on-line with the delivery charges being calculated on weight and clearly shown in your basket as detailed below. 

All UK and EU prices include VAT, ROW are VAT emempt

Deliveries outside the UK are subject to customs, legal, regulatory and certain practical restrictions.

Most orders are delivered within 7 - 10 working days.

Please note that delivery may be delayed if the international postcode/zip code is entered incorrectly or if duties, taxes or formal customs entry processes apply.

We reserve the right to refuse shipment to PO Boxes, certain International destinations or international parcel forwarding companies. Parcels that are delayed by these companies are not considered lost by Little Active Kids until 20 working days have passed and the forwarding company concerned has fully investigated the missing parcel. No replacement goods will be sent until such an investigation has been completed.

Do you always deliver within these timescales? 

The timescales we have quoted are an estimation, except where you pay for express delivery, which is a tracked and guaranteed service via a courier.   Occasionally a package delivered using our standard service can be late due to reasons that are out of our control, sometimes this happens at peak times such as Christmas.  All our standard deliveries are via Royal Mail and can be tracked so if your parcel is late, please use your tracking number on the Royal Mail website or call us on 01949 842 300 and we will be happy to help locate the parcel.

What if I am not in when a delivery is attempted?

Our delivery partners send either a text or email on the morning of the delivery (at the latest) so please ensure you give a valid mobile number and your correct email address when placing your order.   If you find you will not be in, you will have the opportunity to re-arrange the delivery directly with the courier or the Royal Mail will leave a card stating if they have left it in a safe place or taken it back to the sorting office for you to collect at your convenience.