Placing an order online with Little Active Kids Ltd is easy, we can also accept orders by phone, just call us on 01949 842 300 and we will be happy to help.  

• All payments are processed by Stripe secure servers. Your card details will not be stored.

Stripe accepts all major debit and credit cards from customers around the world

• My payment didn't go through but you seem to have charged me.

If you didn't reach the Thanks for your Order page and didn't receive an Order Confirmation email, we don't have your order and the payment hasn't gone through.  You may, however, see a pending transaction on your bank statement for the value of the order.   

We have a security setting in our checkout that asks our payment provider Stripe to decline payments where the CVC check fails, or where the post code check fails.  If your bank approves a payment where the check has failed, Stripe declines the payment on our end. So, even if your bank is willing to approve the transaction, we won't honour the transaction if the bank is telling us that that check failed.  Usually this pending transaction disappears within 24 hours however, please just call us and we can double check everything for you. 

• I forgot to use my code or voucher, can I apply it now?

As long as the code was valid at the time of order, contact us via email or call us with the code and your order number and we just need to check you're eligible to use it and apply it as a refund for you

• Can I add to or amend my order?

Of course!  Just call or email with your order number and we can add on any extras and either take payment over the phone or email you back with a secure payment link