We hope you are completely happy with your purchases. However, if you change your mind simply follow these easy steps:
- Complete the on-line returns form below to notify us of your return - please use your 6 digit order id.
- Click here to download the PDF of our returns slip and include in your package
- Post your items back to us within 28 days (14 days for any sale item)
- What is your returns policy?
- Can I exchange an item?
- Where should I send my returns to?
- I've been sent the wrong item/ faulty item
- Ways to return an item
- On-line Returns Notification Form
Christmas returns Policy
To help you shop with confidence this season, our Christmas returns policy is valid from 4 October 2021 until 5 December 2021. Any purchases made online or in store between these dates can be returned up until 10 January 2022. For purchases made from 6 December 2021, our normal refund policy applies.
Should you wish to receive a full refund, the items must be returned to us in a unworn, resalable condition in all the original packaging with all clothing labels attached.
The item needs to be received back within twenty eight days from the day the parcel was delivered (or 14 days for sale items).
Please enclose the delivery note provided in your original parcel and complete the relevant sections for refunds / exchanges and we suggest you request a proof of posting receipt.
We will refund the price of the product but not the original delivery charge. You will be liable to any charges incurred when returning the goods to LittleSkiers, LittleSurfers or Crafts4Kids, unless the return is as a result of an error on our side.
We will consider the overall condition of the product being returned when making a refund. We will not accept returns outside of the 28 days returns period (14 days for sale items) and will return them to you. We may withhold up to 20% of the purchase price of the returned items should they be found not to be in their original condition and original packaging and therefore not fully resalable. This means all returned items must be in their original packaging and all labels attached to the garments.
Please do not attach paperwork or returns labels to shoe/boot boxes as we will deduct 10% if boxes are damaged due to this.
Any refunds will be made within 7 days of receipt of the returned goods and will be made to the original card that the payment was made with.
We take pride in everything we do but if you find an item is faulty then please call us 01949 842 300 and we will be able to assist with a replacement or a refund. Please do not return a faulty item without contacting us first. We will provide a postage paid returns label if the return is a result of our error in sending incorrect items, or the goods are faulty.
To make a return or exchange please notify us using the on-line form at the top of this page and simply send your items back using one of the methods detailed below - you do not need to wait for a response from us
Exchanges are subject to stock availability. To guarantee stock and for faster delivery, please re-order the size you need and return the unwanted item for a refund. Otherwise, please complete the on-line form found either at the top or bottom of this page to notify us of your return, complete the returns slip (found at the top of this page) and simply return in your parcel.
If there is an issue with stock availablity in the new size or colour, we will call you to discuss alternatives otherwise we will post your new item out the same day we receive your returned items.
Sorry! It doesn't happen often but occasionally we make a mistake and send a wrong item or something arrives in less than perfect condition.
Please call us on 01949 842 300 and we will explain how you can create a pre-paid returns label and arrange to replace the item as soon as possible
With the exception of faulty items or items sent in error, please note that we are not responsible for return postage costs.
- Parcels Under 20kg: Return your parcel using one of the methods listed below:
If your parcel weighs under 20kg and the dimensions are under 60 x 40 x 30cm it may be more cost effective to purchase a pre-paid returns label for £3 from us.
£3 will be deducted from your refund.
Alternatively, you can simply post your parcel at The Post Office and we recommend that you obtain a free Certificate of Posting in case, for whatever reason, the parcel(s) fails to reach us.
Collect+ is a convenient way to return parcels at over 7,000 local shops, open from early until late, 7 days a week and costs from just £3.99 inc VAT
Simply click on the link above to find your local Collect+ store and purchase your returns label. Print and attach the label to your parcel, ensuring any outbound delivery labels are removed or covered. Drop off your parcel at any Collect+ store, where you will be given a receipt and tracking code which includes up to £50 insurance. You can book your returns label online using a credit/debit card or PayPal.
Please note that you need a printer available to print off the label and that you can only return your item by Collect+ in the UK and for parcels with dimensions no larger than 60x50x50cm.
Please complete the contact form at the top of the page to notify us of your return - there is no need to wait for a confirmation - we will only contact you if the item requested is out of stock, otherwise we will post any exchanges out as soon as we receive the parcel.