FAQs
Answer to help your customers feel more comfortable completing their purchase.
We dispatch all orders within 24 hours (mon-friday)
- Standard (Free over £75) - £4.50 (2-5 working days)
- Next Day Delivery* (Mon-Fri) - £7.95
- Morning Delivery* (Mon-Fri) - £11.50
- USA - FREE over $150
- International Shipping details
*Order must be received before 1pm for delivery on next working day.
Completely safe, yes.
✅ HTTPS security: Our website uses https:// which encrypts the connection between your browser and the website
✅ The domain has been registered since 2005
✅We use payment methods including Shopify Payments, Shop Pay PayPal, which are standard payment systems used by legitimate online stores
✅ Over 2000 reviews
✅ Based in Grantham with a local phone number - 01949 842300 which you can call and verify us Mon-Friday!
✅ We ship all orders from our Grantham warehouse
✅ Additionally, we are registered with the Data Protection Act and abide strictly by the GDPR regulations.
We ship all orders from our warehouse based in Grantham, Lincolnshire. Our small team to available Monday - Friday, 8.30 - 5 pm - feel free to gives us a call and check 🙂
Return items within 30 days of receipt (14 days for any sale items) for a full refund
Read our full Returns Process
Earn five stars for every £1 spent. Redeeming your rewards is easy. Just click 'Redeem my Stars' and select an eligible reward. A voucher code will be generated for you to use in the discount code box on the checkout page
Visit the Star Rewards information page to find out more!
At checkout simply click on the "gift options" button by the item you want gift wrapped. You can choose a different gift wrap for each item.
You can also select a greetings card and enter your message in the box and we will hand write it in the card.