FAQs
Free delivery when you spend Ā£50 and over, Ā£4.50 for orders under Ā£50
We despatch all orders within 24 hours - simply choose your delivery speed at checkout ....
- Standard - Free Delivery over Ā£50, Ā£4.50 (2 - 5 working days)
- DPD Local Pick Up - Ā£5.50 (1 working day)
- Express - Ā£6.50 (1 - 2 working days)*
- Express + - Ā£10.50 (Pre 12pm on Next Working Day or Saturday Delivery)*
Channel Islands, Isle Of Man, Highlands & Islands can only be delivered via Standard.
*Express & Express + must be received before 12 noonĀ for delivery on next working day
Return items within 30 days of receipt (14 days for any sale items) for a full refund
Read our full Returns Process
Earn five stars for every Ā£1 spent. Redeeming your rewards is easy. Just click 'Redeem my Stars' and select an eligible reward. A voucher code will be generated for you to use in the discount code box on the checkout page
Visit the Star Rewards information page to find out more!
At checkout simply click on the "gift options" button by the item you want gift wrapped. You can choose a different gift wrap for each item.
You can also select a greetings card and enter your message in the box and we will hand write it in the card.